TERMS AND CONDITIONS OF SALE
BOOKINGS AND APPOINTMENTS
As the whole studio is reserved just for you, once a photoshoot booking is made, a minimum of 3 days notice is required for cancellation or postponement of an appointment otherwise your booking deposit is non-refundable.
MILNER EXPERIENCE GIFT
A Milner Experience card/voucher is valid for 5 years from purchase, and can be used for photoshoots of up to 8 participants. (any more participants would be charged for a Specialised Experience). This card/voucher cannot be used in conjunction with any other offer, is not redeemable for cash and may only be used as described in your Gift Experience. This card/voucher cannot be used to purchase images from a previous photography session. Please note: only one Gift Experience to be used per family per year.
SPECIALISED EXPERIENCE GIFT
A Milner Experience card/voucher is valid for 5 years from purchase, and can be used for photoshoots with more than 8 participants. This card/voucher cannot be used in conjunction with any other offer, is not redeemable for cash and may only be used as described in your Gift Experience. This card/voucher cannot be used to purchase images from a previous photography session. Please note: only one Gift Experience to be used per family per year.
PRODUCTS AND PRICING
MILNER STUDIOS product prices and offers include GST. (excluding gift vouchers). Prices are subject to change without notice. Online pricing may differ from other studio prices. We reserve the right to correct any publishing errors as they are identified.
NO RETURNS AVAILABLE FOR DIGITAL DOWNLOADS
Due to the nature of digital products, there is a strict NO RETURN policy for our digital products. No digital product shall be able to be returned for a like item or for a cash refund. Please ensure to select carefully.
ORDER PROCESSING AND DISPATCH
Enlargement orders normally require 1-4 weeks to complete depending on products. Event images are usually available on our website within 24-48 hours. Event videos can take up to 6 weeks.
Options vary depending on product. You may have the option to have your order delivered by Australia Post or Studio Collection. Please email us at firstname.lastname@example.org for a quote for overseas destinations or other options.
PHYSICAL PRODUCT DAMAGES
If your prints are damaged in transit by Australia Post or other Couriers, please return the damaged prints to us in the original wrapping - we will replace them at no charge to you. Order collected from studio are signed for stating they have been collected without damage.
INTELLECTUAL PROPERTY AND COPYRIGHT
Images captured by MILNER STUDIOS are protected by copyright and intellectual property laws, except where written license is given and expressly stated. All image rights are reserved to MILNER STUDIOS, and images may not be used in any other way or purposes other than for personal use. You may not re-sell, distribute, transfer or sub-license any MILNER STUDIOS image files or prints.
DIGITAL FILES STORAGE POLICY
Milner Studios offers no warranty for backup of digital files or images other than to supply the original order placed at the time purchase. Generally after 6 months images may be deleted by the studio unless there are outstanding lay-by products yet to be produced to fulfil the original order. It is the responsibility of the client to protect their digital file investments. We are in no way liable if your files or downloads becomes damaged or corrupted after your order is received.
CREDIT CARD SECURITY
Our website uses a secure 256-bit encrypted connection. All your credit-card details are sent directly to the e-commerce facility, and are not kept by MILNER STUDIOS.